Make a Complaint
If you have a concern about the care or treatment you received from your doctor, we want to hear from you
Your relationship with your doctor may be one of the most important in your life, but that relationship can become strained when issues arise about your doctor’s competency or behaviour. If you’ve had an encounter with an Ontario physician that you think did not meet the high standards set for the medical profession, we are here to help.
One of our most important responsibilities is to respond to concerns and investigate complaints from members of the public about doctors. In all that we do, the College must act first and foremost in the best interest of the public.
How do I make a complaint against my doctor?
While all complaints, by law, must be submitted to us in writing or another acceptable form, we do have advisors ready to speak to you regarding your concerns. Our advisors can discuss your specific circumstances, provide you with important information regarding College policies and health legislation, and help you better understand the complaints process. They can also mail you a complaints package if you do not have internet access. Advisors are available Monday to Friday from 8:00 a.m. to 5 p.m. at 1-800-268-7096 ext 603.
The following forms are available to help you provide the information to the College and make a formal complaint:
Complaint Form: Use this interactive, fillable PDF to submit your formal complaint. The form is also available en français.
Consent Forms: These forms provide consent for the CPSO to obtain relevant personal health information, including medical records from physicians, as part of our investigation. There are two types of content forms:
For more information, or to get help filling out these forms, please e-mail us at firstname.lastname@example.org or call 1-800-268-7096 Ext. 603.
You can also get more information by visiting our Complaints Process page.
What if I’ve been sexually abused by an Ontario doctor?
Because of specific issues around the sexual abuse of patients by Ontario physicians, we have a separate web page for complaints of this nature, called the Sexual Abuse Complaints page. On it, you will find:
Answers to questions you may have if you think your doctor violated a boundary with you or otherwise engaged in sexual misconduct or abuse
A printable brochure that can be a helpful guide in deciding whether you wish to file a formal sexual abuse complaint against your doctor
A list of community resources in Ontario for victims of sexual abuse.
Again, if you have concerns about the care your doctor provided or his or her conduct, please call us at 1-800-268-7096 Ext. 603.
Communications Code of Conduct
The College of Physicians and Surgeons of Ontario is committed to communicating with you in a respectful, professional and civil manner. Similarly, we expect the same courtesy from you.
We understand that the circumstances or issues that you are communicating with the College about may be stressful. However, we will not accept abusive behaviour or communications towards our staff. This would include threats, vexatious or harassing comments or conduct, sexual harassment, intimidation, yelling or screaming, or obscene, racist or discriminatory statements.
The College is required by law to protect staff from abusive behaviour and will not tolerate such behaviour against our staff. Repeated behaviour of this kind may result in the College communicating with you only in writing or otherwise restricting future communications with you.