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Manager, Quality in Practice

Quality Management Division

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Program Management

  • Manages quality in practice programs in the Quality Management Division, specifically QI/QA, peer, methadone, change in scope and registration assessment programs
  • Liaises with a number of external stakeholders (including but not limited to MOH, Health Quality Ontario, Public Health agencies) to execute program accountabilities.
  • Manages the Quality Management Division: Committee Support Team responsible for all aspects of coordination for the 4 QMD Committees (Quality Assurance Committee, Registration Committee, Education Committee and Premises Inspection Committee)
  • Key responsibility to the Quality Assurance Committee in assisting them to make decisions regarding physician assessments and overall policy direction
  • Develops program objectives that are consistent with and support the College’s strategic direction and monitor and report on achievement of targets and benchmarks
  • Manages all aspects of human resources, including the direct supervision of staff, recruitment, selection, training, development, objective setting and performance appraisals.
  • Provides direction and advice/alternatives to supervisor, staff and committees on high profile and/or difficult member-specific matters.
  • Identifies need for policy development through practice assessment and enhancement trends, changes to legislation, changes/additions to assessments programs, issues impacting on staff performance, issues raised by committees.
  • Establishes and monitors department budget/expenditures.
  • Helps to establish the vision for being a leader in physician practice assessment and quality in practice.
  • Contributes to defining the information management needs of the various programs within the department.
  • Implements continuous quality improvement practices within the activities of the department.
  • As an active team member contributes to setting and meeting the goals and objectives for the Division, and contributes to the management functions as a member of the Divisional Management Team.


  • Prepares communications to the membership in response to program-specific issues; to assessed physicians, facilities/premises and assessors in response to concerns and questions.
  • Develops and delivers presentations to internal (Committees, Council) and external groups (hospitals, medical societies) regarding the College’s quality in practice assessment programs.
  • Prepares policy briefs for Committee, Executive and Council review that include complete information, alternative approaches and options, risks/benefits of options, and recommendations (if necessary).
  • Liaises with NGOs and Government on program activities where required.

Research & Evaluation

  • Works with the Assessor Network Coordinator to recruit and train assessors to ensure the success of the programs; develop assessor recruitment/retention strategies.
  • Works with the Analytics, Data and Decision Support department to design quality in practice tools and evaluation methodologies for the assessment programs.
  • Anticipates needs for analytics and data and development of activities that support the department and plans for the same.


  • University degree (graduate level) in health studies/administration, social sciences, public administration, education, business or equivalent; or equivalent combination of experience and knowledge with preference for professional designation in area of Nursing, Social/Health Sciences or related disciplines. Demonstrated commitment to continued self-development.
  • Policy development and project management experience required.
  • Experience and direct application of principles of assessment, clinical quality assurance and improvement and knowledge translation are preferred.
  • Ability to foster a collaborative and cohesive team environment
  • Experience with leading, managing and supporting direct reports during strategic and organizational change
  • Superior analytical skills and demonstrated creative problem solving abilities
  • Excellent communication and interpersonal skills (public speaking / presentation skills essential)
  • Collaborative decision-making abilities
  • Understanding of Lean methodology, an asset
  • Ability to effectively manage, execute and deliver on competing priorities
  • Demonstrated ability to address sensitive situations
  • Assets include program development and evaluation, previous management / supervisory experience, experience in a regulatory environment applying legislation and regulations as well as knowledge of adult education concepts
  • Good understanding of the mandate of the CPSO, RHPA, Medicine Act and professional expectations of practicing physicians
  • Proficient computer skills in a Windows environment and experience with data base applications

Application Procedure

Qualified candidates please submit your cover letter and resume to [email protected] by September 23, 2019 at 5 p.m.