Dr. David Finkelstein is the Complaints Director and Associate Registrar of the College of Physicians and Surgeons of Ontario. He has been in practice since 1993 as an Otolaryngologist/Head and Neck Surgeon-Oncologist at Southlake Regional Health Centre in Newmarket, Ontario. At Southlake, he has had various leadership positions, including Chief of Surgery, Physician Leader of Quality and Patient Safety, and acting Chief of Staff. At the College, prior to becoming Complaints Director and Associate Registrar, he was a Specialty Lead in the Quality Management Division and a Medical Advisor. His academic interest is in Quality and Patient Safety, as well as bias in medical care. Originally studying History and Philosophy at the University of Toronto, he entered the University of Toronto Medical School, from which he graduated with honours in 1985. He thereafter did his Residency in Otolaryngology/Head and Neck Surgery at the University of Toronto within the Surgical Scientist Program, taking 2 years within his residency to do a Masters degree in Tumour Immunology at the Ontario Cancer Institute.