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Leader Role Resources

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Please note this selection is not meant to be comprehensive or complete, and inclusion is not necessarily an endorsement by the CPSO.

Practice Management

Courses, eLearning Modules

  • Ontario Medical Association Webinars
    Practice Management, series of 10 webinars providing a business overview to physicians on concepts required to operate efficient practices. Topics: patient enrollment models; health privacy issues in the clinical setting; providing virtual care; optimizing practice efficiency (scheduling, human resources, documentation); medicolegal challenges; challenging patient encounters; online appointment booking; transitioning to an FHO.
  • Canadian Medical Protective Association Workshops
    Two-step program aims to support physicians in making improvements to their test follow-up processes. The Test Results Follow Up workshop is designed to help physicians build a reliable follow-up system for test results in their practice. Participants who complete this workshop are eligible to apply for the Commitment to Change (CTC) program. The CTC program provides participants access to a CMPA Commitment Coach who will help them identify and set achievable goals for meaningful improvements in their test follow-up techniques.
  • The Physician Leadership Institute, Canadian Medical Association
    Offers leadership programs for physicians and healthcare organizations to create a better future of care. Available in on-demand and live formats for individuals and teams. Includes programs in the areas of: communication and collaboration; team leadership; influence and advocacy; systems leadership and medical culture.
  • Theatre Arts: Surgical Safety Course, Canadian Medical Protective Association
    Two-day intensive course designed to empower physicians and their perioperative teams to improve their operating room environment and foster a culture of safe surgical care.

Other Online Resources

  • Advanced Access and Efficiency, Ontario Health, Quality
    As part of its work to foster quality improvement capacity in Ontario’s health system, Health Quality Ontario developed Advanced Access & Efficiency resources and strategies to assist primary care practices to see patients on the day they call in or on a day of their choosing. The program is designed to streamline the day, enrich the experiences of patients and increase staff satisfaction.
  • Choosing Wisely Canada
    National voice for reducing unnecessary tests and treatments in Canada. Includes recommendations and resources by specialty.
  • Closing or leaving a practice: Tips for primary care physicians, Canadian Medical Protective Association
    Article outlines physician responsibilities when planning to close or leave a practice due to retirement, illness or other reasons.
  • Good Practices — Quality improvement — Patient safety, Canadian Medical Protective Association
    Topics include: systems thinking; framework for safe, reliable patient care.
  • Managing your practice, Ontario Medical Association
    Resources, toolkits and information on how to run a medical practice, including starting, operating and closing a medical practice.
  • Puddester, D., & Patel, H. (2013). The Time Management Guide. (available for purchase)
    Topics include: Basic concepts; practical tools; interpersonal skills for effective time management; investing in yourself.
  • Safety Competencies Framework, Healthcare Excellence Canada
    Educates healthcare providers about patient safety and enables them to use the tools and knowledge to build and maintain a safe system to create a culture of safety across the spectrum of care.

Quality Improvement

  • Essentials for Practice Improvement for Ontario Physicians, University of Ottawa.
    This uOttawa program provides physicians with a practical approach to develop SMART goals within a quality improvement framework. In addition to online didactic learning, there are smaller group sessions facilitated by experts to help learners identify areas for improvement, goals, and how to implement change ideas. The program provides links to the OntarioMD practice engagement program to assist physicians with using their EMRs to help track their practice outcomes.
  • IDEAS Program, University of Toronto
    A foundational course that provides the knowledge and tools to effectively participate in and contribute to quality improvement projects within or across health care organizations.
  • Fundamentals of Quality Improvement Execution, University of Western Ontario
    The Centre for Quality, Innovation and Safety (CQUINS) offers Fundamentals of Quality Improvement execution, a a self-study, asynchronous online course for individuals with an interest in QI, but limited time or bandwidth. The course will walk you step-by-step through the QI project process from start to finish and provide tools, templates and concrete actions required for you to successfully complete a quality improvement project. Register Online.
  • Primary Care Clinician Education Series, University of Toronto
    This free self-learning series from the Department of Family and Community Medicine is designed to provide primary care clinicians with the knowledge and skills to lead quality improvement work in their practice.

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