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Patient Help Centre

Got a question or concern about an Ontario physician? Give us a call.

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Every year, nearly 50,000 people call the CPSO to share an experience they’ve had with some aspect of their health care. If you’ve got a question or concern about a doctor in this province, please contact us.

Infographic describing the Patient Help Centre and the questions they can and cannot answer

Transcript for Patient Help Centre Infographic

How to contact us

Telephone

416-967-2603
Toll Free: 1-800-268-7096 Ext. 603

Hours of operation

Monday – Friday
8 a.m. – 5 p.m.

Address

College of Physicians and Surgeons of Ontario
80 College Street,
Toronto, ON
M5G 2E2 Canada

Email

feedback@cpso.on.ca

Frequent questions we get

  • Can my doctor charge me to transfer my medical records? Yes, physicians may charge patients a reasonable fee for making a record of personal health information, or part of it, available. See our Medical Records policy for details.
  • How do I find a new doctor in Ontario? Your best bet is to call Health Care Connect, at 1-800-445-1822. This body has information about which Ontario doctors are accepting new patients.
  • Can a doctor screen me before accepting me as a new patient? No. Doctors must use a first-come first-served approach when accepting new patients into their practices and are not allowed to cherry pick or discriminate against prospective patients. See our Accepting New Patients policy for details.
  • Can a doctor decide to end the physician-patient relationship with me? Yes, but in each case they must make reasonable efforts to resolve any situation affecting their ability to provide you care, and only consider ending the relationship where those efforts have been unsuccessful. See our Ending the Physician-Patient Relationship policy for details.
  • In what circumstances are doctors required to report or disclose information about me to authorities? There are numerous situations that would require a doctor to report an event or health condition to a specific agency or authority. These include child abuse or neglect, impaired driving ability, or if you have certain communicable diseases. See our Mandatory and Permissive Reporting policy for details. 

We can also help you with:

  • Communication issues with your doctor or their staff
  • Finding information about other health-care organizations in Ontario
  • Navigating our website
  • Getting information on how to file a formal complaint against an Ontario doctor

What we can’t do:

  • Intervene directly in your health care or order a doctor to take a specific course with your treatment
  • Provide emergency services – if you have an emergency, please call 911.
  • Arrange or make referrals for specific types of health care.

Code of conduct

We are committed to communicating with you in a respectful, professional and civil manner. We expect the same courtesy from you.

We understand that your circumstances may be stressful. However, we will not accept abusive behaviour towards our staff, including threats, vexatious or intimidating conduct, sexual harassment, yelling or screaming, or obscene, racist or discriminatory statements.

The law requires the CPSO to protect its staff from abusive behaviour. Repeated conduct of this kind may result in the CPSO communicating with you only in writing or otherwise restricting future communications with you.