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Member Portal Resources

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CPSO is committed to providing its members with better access to the services they need. The new Member Portal officially launched in September 2020.

What's New

The following services are available on the Member Portal; however, you will only see tiles that are applicable to your membership.

  • Registration Supervision & Monitoring — Subject physicians will be able to view their ongoing and previous registration matters.
  • QA Assessments — Ongoing and previous Quality Assurance assessments may be viewed here
  • QI Partnership for Hospitals Program — An online platform specifically for participating physicians within the QI Partnership for Hospitals stream to complete and view their QI Program requirements.
  • Quality Improvement Program (New!) — An online platform for physicians participating in the QI for Individuals stream (including the Groups subset). Physicians participating in this stream of the QI program will be able to view their QI program history and active QI Program status, message QI Program staff, and participate in their upcoming and on-going QI requirements.
  • Membership Services — The process of requesting Certificates of Professional Conduct (CPC) will now be automated for an easier user experience.
  • Investigations – An online platform to view and respond to active investigations and compliance monitoring.

The Member Portal makes accessing services faster and easier by:

  • Improving and modernizing the annual renewal survey, making it faster and easier to complete.
  • Allowing physicians to login once and get access to the services and forms they need to practice medicine in Ontario. Services and applications that used to be available on our main website, like postgraduate applications and incorporation forms, are moving to the secure Member Portal.
  • Giving physicians access to more online services, like profile updates, registration renewal, incorporation forms and service requests. We are replacing most paper-based applications and services with online services accessible through the new portal.
  • Allowing physicians to make online payments associated with applications or service requests.

Take a virtual tour of the new portal’s features and services.

Member Portal virtual tour transcript

Have Questions? Need Help?

Our team will be available by phone during regular business hours to answer questions about the new Member Portal or assist with login issues. You can reach them between 8 a.m. and 5 p.m., Monday to Friday, by calling 416-967-2600 or 1-800-268-7096 select option 3 > option 2 > option 0,  or sending a message via the Member Portal message center.

 

Annual Membership Renewal

Q: Why isn’t the annual renewal survey asking me for my personal and practice information?

A: The “Profile” section of the portal is where all your personal and practice information is captured, so we no longer need to ask for it within the annual renewal survey. Before you start your survey, you must first ensure your personal information is complete and current. You must also make sure your contact, practice information and preferences are up-to-date, and that you have no outstanding invoices.

Q: How do I update my contact and practice information?

A: Go to the main homepage of your member portal — the first page you see after logging in. Next, click on “Profile.” This will take you to the Profile section of the portal, where personal and practice information is saved. Click on the different links listed on the left-hand side to view, edit and save changes to your information.

Q: How do I pay my outstanding invoices?

A: Go to the main homepage of your member portal — the first page you see after logging in. Next, click on “Profile.” Next, click on the “Financial Transaction” link in the left-side menu. Then, click on the “Invoice ID(s)” under the “Outstanding Invoices” section and follow instructions to remit payment.

Q: How do I notify CPSO about my clinical activities?

A: Go to the main homepage of your member portal — the first page you see after logging in. Next, click on “Profile” and then “Practice” in the left sidebar. To add a new clinical activity, click on the blue “Add Clinical Activity” button. If you do not see your clinical activity in the dropdown menu, please select "Other."

To remove a clinical activity, on the “Practice” page, click on the drop-down arrow next to “Active” and select “View Details.” Click on the “Remove” button in the pop-up window.

Q: How do I notify CPSO about new hospital privileges?

A: As a member, you can easily add your hospital privileges by clicking “Profile” on your portal homepage and then “Practice” in the left sidebar.

If you need to remove inactive hospital privileges, please send a portal message outlining your request. You can launch the portal message centre by clicking the bell icon at the top of your portal home page.

Q: How do I update or change an address?

A: Members can add a new address by clicking “Profile” on the homepage and selecting “Addresses” from the left-side menu. If you want to update your existing Primary Practice or Mailing address, click the “Add Address” button and enter the new address details. The system will activate your new address and change the status of the previous address to historical on the selected effective date. The “Effective From” date cannot be today’s date or earlier. Please be sure to select a date after today to ensure your address is updated successfully.

If you no longer have any practice addresses, please select “Not in Practice” from the dropdown menu in the “Addresses” section of your “Profile.” Please remember to update this if/when you resume practice.

If you want to update or remove an Additional Practice Location (also known as a “Secondary Practice” address), you must send a portal message to CPSO by clicking on the “Messages” link from within your “Profile.” Please include the address that you wish to remove in your message. You can also launch the portal message centre by clicking the bell icon at the top of your portal homepage.

Please not if you have practice restrictions or a restricted certificate, you will not be able to update your Primary or Secondary Practice locations via the portal. If you need to update your practice addresses, please contact us by phone or portal message.

Q: I no longer want to receive the print version of Dialogue magazine. How do I update my preferences to only get the digital version?

A: You can choose to stop receiving the paper magazine and get the latest issues of eDialogue by email by updating your preferences in the Member Portal. Go to the “Profile” section and select “Practice” in the left sidebar. Select “Yes” in the dropdown menu at the top of the page to be automatically enrolled to receive the digital version and removed from the mailing list. You can change your selection at any time.

CPSO is obligated to communicate regulatory and policy information to all our members, and one of the ways we do this is via our official quarterly magazine. Since launching eDialogue in 2020, you have the option to read all the articles online, and check out new complementary, interactive multimedia features, such as videos and audio interviews.

Q: I can’t open the portal. How do I proceed?

A: To access and navigate the Member Portal, your device and internet browser must meet specific technical requirements. Please ensure the web browser you use to access the internet is one of the following supported browsers: Chrome, FireFox, Edge or Safari. Please do not use Internet Explorer — the new portal won’t work properly.

Technical issues can often be resolved by following a few simple steps. Further guidance and troubleshooting tips are available in the College’s Member Portal Technical Guide.

Q: My computer is out-of-date. How can I complete the renewal?

A: The new Member Portal allows members to complete the renewal using a portable device, such as a tablet or smartphone. You may use these devices instead of a laptop or desktop computer. If you are having technical difficulties, please call 416-967-2600 and select option 3 > option 3.

Q: I logged into the Member Portal, however, I can’t see Membership Renewal? How do I proceed?

A: We are sorry you are experiencing this issue. The most likely reason is you created your account for the new portal using an email address CPSO does not have on file. The email address you use to create your new account should be the same one CPSO uses to send you emails and is recorded on the Register. If you no longer have access to the email account recorded on the Register, or if you forget which email address CPSO has on file, please send a message via the  Member Portal message center with a request for an email address update.

Further guidance on setting up your Member Portal account is available in the College’s Member Portal Log-in Guide.

Q: How do I access the annual renewal survey?

A: Visit the Member Portal webpage to log in to the portal. After you’ve logged in, click on the “Membership Renewal” tile located on your portal homepage to access the annual renewal survey.

Q: I can’t find my saved Annual Renewal Survey — what do I do?

A: We are sorry for any inconvenience this has caused. Please do not begin a new survey.

Please contact College’s Inquiries Department. You can reach them between 8 a.m. and 5 p.m., Monday to Friday, by calling 416-967-2600 or 1-800-268-7096, select option 3 > option 2 > option 0, or sending a message via the Member Portal message center.

Q: Can I use a paper Annual Renewal form? Can I just pay my fee to renew my membership?

A: All physicians are required to complete their Annual Membership Renewal online in CPSO’s Member Portal.

A reminder that in order to complete the renewal, both the annual renewal survey and payment need to be submitted. Only paying the Annual Renewal Fee would not be sufficient. While Members have various options to pay their membership fee, the Annual Renewal Survey is only available in electronic form in the new portal. Please note CPSO’s Annual Renewal is completely independent and distinct from other types of renewal that you may have completed (e.g., Professional Medicine Corporation renewals, or renewal of membership with the CCFP or RCPSC).

Q: I forgot my password — what do I do?

A: If you forget your password, you can reset it through the “Password Reset” link on the portal login page. You will receive an email with a link to reset your password. Once the reset process is complete, you can log in to the new Member Portal with your new password. Step-by-step instructions to reset your password are available in the Login Guide.

Q: How do I pay my Annual Membership Fee?

A: After completing your survey, click on the “Save & Submit” button to proceed to the payment page. Next, click on the “Proceed to Payment” button to remit payment using any of the following payment methods:

  • Visa
  • Visa Debit
  • MasterCard
  • MasterCard Debit
  • American Express

Please note: To comply with Payment Card Industry Data Security Standards, the College is not able to accept credit card information by email or telephone.

CPSO does not accept payment by wire transfer, email transfer service (Interac e-Transfer, Visa Direct) or by digital wallet services (PayPal, Apple Pay, Google Wallet). As of January 2019, the College is no longer enrolled in the bill payment service offered through financial institutions.

Q: I am having a baby this year — do I still have to do annual renewal?

A: If you plan on taking a parental leave greater than 4 months during the upcoming membership year, please go to your Member Portal homepage and click the “Membership Services” tile prior to beginning your survey.  From there, please submit a “Request for Membership Fee Reduction.” You may then complete your renewal survey after your request has been successfully submitted.

For further information about parental leave fee reductions, please send us a message via the Member Portal message centre.

Q: I will be away for several months during the College’s membership year. Can I put my license “on hold?”

A: Members who wish to maintain their license must renew their membership during the annual renewal period by completing the survey and paying the applicable fees.

Q: Would I be subject to the College’s practice re-entry requirements if I decide not to practice for several months during the membership year?

A: As per CPSO’s Ensuring Competence: Changing Scope of Practice and/or Re-entering Practice policy, only physicians who have been out of practice for two years or more would be subject to the practice re-entry requirements set out in the policy.

Q: I wish to keep my license active, but I am retiring in three months. How can I indicate this on the Annual Renewal Survey?

A: Physicians are expected to respond to questions on the survey based on their circumstances at the time when they are completing their annual renewal. Please refer to CPSO’s General By-Laws and Mandatory and Permissive Reporting policy for further guidance on what information physicians must report to the College, both during the annual renewal period and throughout the membership year.

Q: Do I need to maintain my CMPA coverage if I will not be in practice during the membership year, or if I am not practicing in Ontario?

A: All members of CPSO must maintain appropriate professional liability coverage as per s.50.2 of the College’s General By-Law, unless they provide evidence, satisfactory to the College, that they are not providing any medical service in Ontario to any person. You must reinstate your professional liability coverage before resuming practice in Ontario.

Q: I was recently named in a civil lawsuit involving a patient along with many other physicians. The lawsuit is still in process. Do I need to report this to CPSO?

A: No. Members are only required to report if they settled any lawsuit or a court has made a finding against them in any lawsuit involving a patient or someone acting on behalf of the patient.

Q: I received a ticket for a traffic offence under the Highway Traffic Act. Do I need to report this to CPSO?

A: Yes. Physicians are required to report to CPSO if they have been charged with, and or found guilty of, any office in Canada or elsewhere under various statutes outlined in the survey, including offences under the Highway Traffic Act and any other offences related to the practice of medicine. A staff member from the College will contact the physician if further information is required.

Q: I perform or assist in performing exposure-prone procedures, and I am not up to date on the testing required by CPSO’s Blood Borne Viruses policy. How do I respond to the questions in the Personal Health Status section of the survey?

A: All members who meet the practice criteria set out in the policy must comply with the blood borne virus testing requirements. If your test results are still outstanding at the time of completing your survey, please indicate this on the survey form. Following receipt of your survey, a staff member from the College will contact you to provide additional guidance and information.

Q: Am I required to participate in and track my Continuing Professional Development (CPD) activities in order to renew or hold a CPSO license?

A: All members of the College are required to participate in CPD and track their activities with one of three approved CPD tracking organizations. There are three circumstances, however, where the College has determined that it is unlikely compliance is feasible:

  1. if you are ill/on disability;
  2. if you have fully retired from the practise of medicine in any form; or
  3. if you are only practising outside Ontario.

In these three cases, CPSO created a Cease to Practise Undertaking to address circumstances where members cannot comply. It requires that you will not practise any form of medicine in Ontario, or use your certificate of registration professionally in any form or setting. If you sign a Cease to Practise Undertaking, you are not required to sign up with one of the CPD tracking organizations.

The Continuing Professional Development FAQs address most commonly asked questions, including exceptional circumstances in which CPSO determines compliance may not be feasible.

Q: How do I resign my membership?

A: If you no longer wish to practice medicine in Ontario and would like to resign from membership with CPSO, please complete the Resignation Service Request available in the “Membership Services” section of the portal. Go to the main homepage of your member portal and click on “Membership Services.” Next, select “Resign your Membership,”click on “Start Request” and follow the instructions.

If you are currently in practice, please consult the College’s Closing a Medical Practice policy for practice management and notification expectations that may apply to your circumstances.

Q: How do I obtain a copy of my Membership Card?

A: To receive a copy of your current Membership Card, log in to the Member Portal and click on "Profile." Next, select "Registration" from the left sidebar, click on the applicable registration class link and then press the "Membership Diploma" button to have a copy of your Membership Card emailed to you.

Note: please check your junk/spam email folder if you do not see your Membership Card in your inbox. If you require further assistance, you can contact the College between 8 a.m. and 5 p.m., Monday to Friday, by calling 416-967-2600 or 1-800-268-7096 select option 3 > option 2 > option 0,  or sending a message via the Member Portal message center.

Q: I believe I renewed my license at the start of 2022. Do I still need to complete the annual renewal?

A: The CPSO’s annual membership renewal commenced on April 11, 2022. You may have completed a renewal related to membership with another organization or the member’s professional corporation renewal. These renewals are not related to your CPSO membership renewal. To renew your CPSO membership, please log into your Member Portal and click on the “Membership Renewal” tile.

Q: The renewal landing page states that, before I begin the renewal, I must ensure my personal information in the “Profile” section of my Member Portal is up-to-date. I have sent a portal message to the College with a request to update my practice information. May I complete the renewal while I wait for a response to my request?

A: Yes. If you have submitted a portal message with a request for an update, please proceed to complete the survey and the payment by the annual renewal deadline (June 1, 2022 at 5 p.m. EDT). Your request will be actioned accordingly thereafter.

 

Annual Renewal Survey

Section G: Professional Liability

Q: If I have indicated on the survey that I have CMPA coverage, why am I required to respond to the other questions in the section? Do I require additional coverage?

A: If you have CMPA coverage, you do not require additional coverage — unless the CMPA advised you to purchase additional coverage for your practice, or your employer requires you to have additional protection for the work you do. You may respond “No” to scenarios and statements in this section that do not apply to you.

Section H: Practice description

Q: There are several settings listed in question H.2 that apply to me. Why can’t I select more than one practice setting?

A: While we appreciate physicians may have more than one practice location, members are expected to respond to the questions in this section based on their circumstances at the time of renewal and the setting they are practicing in most often.

Q: If I work in my private office, and not in a hospital, would that be considered an Out-of-Hospital Premise (“OHP”)?

A: No. OHPs are specific types of facilities where physicians perform procedures under various levels of anesthesia (e.g., colonoscopy clinics). For more information, please read about the OHP Program.

 

Using the Member Portal

A: How do I navigate the Member portal?

Q: Your customized dashboard with your name and CPSO number (if applicable) is the first page you see after logging in to the portal. It also lists the online services and activities you can access based on your status with the College.

Depending on your status, you may see the following services:

  • Profile — Access all your registration and membership information, services and messages, including professional incorporation.
  • Membership Services — Request member-related services such as resignation, Certificate of Professional Conduct, fee receipts, and Change of Scope/Re-entering Practice.
  • Membership Renewal — Members can access this section beginning April 19, 2021 at 9 a.m.
  • My Practice — Manage your practice information, including hospital privileges, registration with other regulatory bodies and languages.
  • Registration — Apply for a certificate of registration to practice medicine or postgraduate training in Ontario. To start, you must fill out a questionnaire that will determine your eligibility for registration under CPSO’s regulations and/or policies. Upon completion, you will be granted access to the registration application forms for which you’re eligible.
  • Greatcare-Learning Management System — An online learning platform to achieve professional requirements and engage in continuous improvement.
  • Out-of-Hospital Premises (OHP) Inspection Program — Submit notifications and updates about your OHP, and report adverse events.
  • eHealth ONE ID — Securely access online health care applications.

Q: What is the message centre in the portal?

A: We created a message centre within the new portal that allows physicians and applicants to communicate directly with the CPSO about registration, applications and membership services in one place. You will be notified by email when you have a new message in the portal’s message centre.

 

Membership, Postgraduate, Emeritus and Resignation

Q: What’s changing with postgraduate registration? What’s changing with membership registration?

A:  Registration applications are now available online through the Member Portal. To start, you must fill out a self-screening questionnaire that will determine your eligibility for registration under CPSO’s regulations and/or policies. Upon completion, you will be granted access to the registration application forms for which you’re eligible. You no longer need to mail or email any part of your application as you can also upload your supporting documentation. You can manage all communications or questions regarding your registration in the portal’s message centre.

It’s important to note not all applications are available after completing the self-screening questionnaire. A list of applications that require you to contact Registration Inquiries is on the questionnaire’s landing page.

Q: What is the self-screening tool?

The self-screening questionnaire helps us determine your eligibility for registration under CPSO’s registration regulations and policies authorizing medical practice or postgraduate training.

Once you complete the questionnaire, you will be able to access the registration applications for which you are eligible. This simplifies the registration process and makes it easier to identify which forms an applicant should complete.

It’s important to note not all applications are available after completing the self-screening questionnaire. A list of applications that require you to contact the Registration Inquiries is on the questionnaire’s landing page.

Q: What is Emeritus status?

A: Emeritus status is a distinction granted to independent practice physicians who were members in good standing for 25 or more continuous years. You must be fully retired from practice and resigned from CPSO to be eligible. You can resign from CPSO in the “Membership Services” section of the Member Portal. Should you qualify for emeritus status, you will be contacted via portal message and sent an emeritus application to complete.

 

Document Request, Fee Receipts and CPC

Q: How do I access copies of my registration documents?

A: Members can request a copy of their Membership Diploma, Membership Card or Registration Certificate in the “Registration” tab of the “Profile” section of the portal. Once requested, a copy will be sent to the email associated with your portal account (i.e., the primary email CPSO has on file). For more information, please read this guide to accessing membership documents.

Q: How do I access my application documents and document requests?

A: Applicants or members can request copies of certain documents related to their registration file through a service request in the “Membership Services” section of the Member Portal. We process the request in approximately 10-15 business days and will provide the requested documents through the portal's message centre.

Q: How do I request replacement certificates?

A:  Members can request a copy of their certificate in the “Registration” tab of the “Profile” section of the portal. We will, then, email the member a copy.

Q: How do I request fee receipts?

A: You can download fee receipts for paid invoices from the past two years (2018 and later) in the “Financial Transactions” tab of the “Profile” section of the Member Portal. You may request older receipts by submitting a service request in the “Membership Services” section of the portal.

Q: How do I request a certificate of professional conduct (CPC)?

A: You can request a certificate of professional conduct directly through the Member Portal by selecting “Membership Services”. CPC’s are automatically generated if you do not have any outstanding issues with CPSO.

All other requests that include additional information will be processed in approximately 15 business days, but some requests may take longer. We send the official copy of the CPC directly to the requesting organization. You will receive a confirmation notice in the Portal’s message centre when your request is complete.

 

Scope of Practice, Re-entering Practice, Clinical Activity and Hospital Privileges

Q: How do I notify the College that I would like to change my scope of practice?

A: Should you wish to change your scope of practice, you can submit a service request in the “Membership Services” section of the Member Portal after answering a few questions. You will be contacted via a portal message and sent a change of scope application.

Q: How do I notify the College that I am re-entering practice?

A: If you have been continually out of clinical practice for a period of two years or more, you may be required to complete a re-entry to practice application. You can submit a service request in the “Membership Services” section of the Member Portal after answering a few questions. You will be contacted via a portal message and sent a re-entry to practice application.

 

Incorporation, Name/Address Update and Fee Schedule

Q: What’s changing with incorporation issuance and renewal?

A: You can now complete all incorporation-related activities online through the new Member Portal. These include:

  • applying for a certificate of authorization;
  • renewal of a certificate of authorization;
  • change in shareholders;
  • change of address;
  • amalgamation of a corporation; and
  • requesting a replacement certification of authorization or duplicate receipt.

You can also pay application and renewal fees online in the secure new portal.

Q: How do I renew my Certificate of Authorization?

  1. Login to your Member Portal account and select the “Profile” button on the home page.
  2. Select the “Corporations” tab from the left-side menu.
  3. Select the applicable Corporation number under the Corporations header.
  4. Click the “Renew Certificate’ button at the bottom of the page and follow the steps to complete your COA renewal.

Q: How do I request a name change?

A: Members can request a name change and upload supporting documentation via a service request in the “Membership Services” section of the Member Portal. You can manage all communications or questions regarding your request in the portal’s message centre.

Q: What’s changing with the fee schedule?

A: The fee schedule is not changing. However, you will now pay any fees related to annual renewal, applications, or professional corporations online through the new secure Member Portal.

 

MINC, Greatcare LMS, New Member Orientation and OHP Inspection Program

Q: How do I access my Medical Identification Number for Canada (MINC)?

A: Your MINC is available on your profile page for quick reference. If you don’t yet have a MINC, you can request one in the “Membership Services” section of the portal. MINC is a Canadian identification number that is available to every physician in the country. It makes it easier for medical organizations across Canada to confirm your identity and benefits Canadian medical research, which leads to better care for your patients.

Q: How do I access the Greatcare Learning Management System?

A: Greatcare Learning Management System can be accessed via the Member Portal. This is the online learning platform that allows physicians to complete their professional Quality Improvement requirements. CPSO will inform physicians before they are required to access the Greatcare site. If you are selected to participate in the quality improvement program, you will be able access all the tools or activities required to complete the program and earn associated CPD credits. Please note, only physicians selected to participate in the Quality Improvement Program will have access to these tools and activities.

Q: How do I access the New Member Orientation?

A: If you are a new applicant applying for your license to practice medicine, you will have access to the New Member Orientation section. To access, please disregard the Privacy Statement and click Yes to proceed to the New Member Orientation section.

Q: How do I access the Out-of-Hospital Premises (OHP) Inspection Program?

A. Submit notifications and updates regarding new and/or current OHPs, and report adverse events via the Member Portal.

 

Granting Third-Party Access

Q: Can I share my Member Portal password with a third party, like my lawyer?

A: Yes. However, please be reminded that if you choose to share your login credentials with another person, including professionals (such as lawyers) you engage to act on your behalf, any activity performed in your account is considered done by you personally.

If you elect to share your login information, please change your password before and after granting another person access to your account.

Have Questions? Need Help?

Our team will be available by phone during regular business hours to answer questions about the new Member Portal or assist with login issues. You can reach them between 8 a.m. and 5 p.m., Monday to Friday, by calling 416-967-2617 or 1-800-268-7096, ext. 617,  or sending a message via the Member Portal message center.